Money Back Guarantee Policy

At MORVALENTIS, we are dedicated to providing high-quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. To ensure your satisfaction, we offer a comprehensive Money Back Guarantee policy. Please review the details below:

Eligibility for Refund

To qualify for a refund, you must meet the following criteria:

• The product must be returned within 30 days from the date of purchase.
• The item must be in its original condition, unused, and with all original packaging intact.
• A proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain items are not eligible for a refund. This includes, but is not limited to:

• Gift cards
• Customized or personalized products
• Items purchased during promotional sales, unless stated otherwise

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at support@morvalentis.com to request a Return Authorization (RA) number.
2. Once you receive your RA number, securely package the item and include the RA number both inside and outside of the package.
3. Ship the item to the following address:
   MORVALENTIS Returns Department
   123 Commerce Lane
   Anytown, USA 12345

Refund Timeline

Upon receiving the returned item, our team will inspect and process the refund within 7-10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Additional Information

If you have any questions or concerns regarding our Money Back Guarantee policy, please do not hesitate to reach out to our customer service team at support@morvalentis.com. We are here to assist you and ensure your experience with MORVALENTIS is nothing short of exceptional.